Field Service Manager

ABB • Houston, TX

14d • Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Operations Manager Your role and responsibilities The Field Service Manager is responsible for operational performance of the tools and field engineers’ activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company. The work model for the role is Hybrid. #LI-hybrid This role is contributing to the Process Automation, Marine and Ports Division. The role will be preferably based in Miramar, FL, however, Houston, TX is also an option. You will be mainly accountable for: Detailed knowledge of Electrical, Propulsion, Automation and Digital ABB product range and repair techniques with ability to troubleshoot, to be able to supervise detailed investigation reports and operational inspections to assist customer improve the efficiency and operation of their product Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines trouble-shooting, ensuring controls for the employees working hours within the approved guidelines. Overall management responsibility of service engineers’ personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

• Bachelor’s degree in engineering or similar discipline
• Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
• Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

• Service experience in ABB Marine & Ports services and products preferred
• Prior Team Lead experience is highly desirable, but not required

Responsibilities

• Detailed knowledge of Electrical, Propulsion, Automation and Digital ABB product range and repair techniques with ability to troubleshoot, to be able to supervise detailed investigation reports and operational inspections to assist customer improve the efficiency and operation of their product
• Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines trouble-shooting, ensuring controls for the employees working hours within the approved guidelines.
• Overall management responsibility of service engineers’ personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Benefits

• We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees