Field Service Manager- Heaters

Generac • Columbus, WI

9d

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. We are seeking an experienced and dynamic Field Service Manager-Heaters to join our team. The ideal candidate will be responsible for managing and maintaining strong relationships with key accounts, overseeing the service, maintenance, and technical support of equipment including heaters, NG generators, and light towers. This role requires excellent technical expertise, outstanding organizational skills, and the ability to travel up to 60% of the time to ensure client satisfaction and optimal equipment performance.

Requirements

• Technical Expertise: Proven experience working with heaters, NG generators, and light towers.
• Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
• Travel Readiness: Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
• Relationship-Building Skills: Proven track record of successful account management and relationship-building with national clients.
• Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.

Nice To Haves

• Bachelor’s degree in Engineering, Technical Services, or a related field, or equivalent professional experience.
• Experience in Ground Heaters or related industries.

Responsibilities

• Account Management: Serve as the primary point of contact for designated accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
• Technical Support & Troubleshooting: Provide expert-level technical support for heaters, NG generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
• Field Service Coordination: Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
• Maintenance & Repairs: Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
• Training & Development: Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
• Travel: Willingness to travel up to 80% of the time, managing on-site customer visits, troubleshooting issues, and overseeing field service activities.
• Reporting & Documentation: Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees