Field Service Manager - Commercial Laundry

Whirlpool•Chicago, IL

14h•Remote

About The Position

The Field Service team in Commercial Laundry serves as the critical technical link between the factory and the end-user, ensuring that proprietary equipment is installed, calibrated, and maintained to manufacturer specifications. This team focuses on protecting brand integrity by providing authorized technical training, managing warranty issues, and delivering high-level diagnostic support for complex commercial systems. Their primary objective is to maximize equipment longevity and "First Time Fix" rates, ensuring that laundry facilities remain profitable and operational. The Field Service Manager will oversee approximately 25 accounts across the Midwest, requiring deep technical expertise in commercial laundry equipment and a 50% travel commitment. This remote role involves training distributor technicians, managing quality resolutions, and applying strategic problem-solving to maintain strong customer-supplier relationships. Candidates must be self-starters residing in or willing to relocate to the region to succeed in this fast-paced, goal-oriented environment. This role can be based in Illinois, Michigan, Wisconsin, Iowa, or Indiana.

Requirements

Education: Bachelor's degree
Experience: 5+ years of hands-on experience with commercial laundry products
Technical Troubleshooting: Ability to interpret schematic diagrams and use diagnostic tools on high-voltage and gas systems
Core Competencies: Proven interpersonal and communication skills with a demonstrated ability to think independently and manage complex processes with high attention to detail

Nice To Haves

Advanced Diagnostics: Expert proficiency with multimeters and manometers to troubleshoot high-voltage and gas-powered systems.
Schematic Interpretation: Ability to read and interpret complex technical diagrams to identify root causes and ensure equipment safety.
Process Improvement: Knowledge of LEAN, Six Sigma, and Project Management methodologies to drive operational efficiency.
Training & Facilitation: Superior presentation skills for delivering technical training via e-learning or in-person sessions to all employee levels.
Strategic Execution: Strong ability to manage project scope and risks while leading teams through change management processes.

Responsibilities

Technical Training: Educate technicians on commercial laundry products and conduct ride-alongs to provide hands-on feedback.
Stakeholder Management: Build and maintain strong working relationships with key partners and stakeholders.
Cross-Functional Collaboration: Partner with engineering, manufacturing, and sales teams to resolve issues and execute strategies.
Problem Solving: Diagnose technical issues and manage quality resolutions for customers.
Process Improvement: Drive lean learning processes to ensure fast, efficient execution of service goals.
Customer Excellence: Develop and maintain best-in-class service standards for all accounts.
Communication: Utilize excellent interpersonal and presentation skills for both written and verbal reporting.
Autonomous Teamwork: Work supportively within a team environment while requiring minimal direct supervision.