Field Service Engineering Manager

Emerson • Houston, TX

9d • Hybrid

About The Position

We are seeking a highly motivated and experienced Field Service Operations Leader to oversee and optimize our North America Lifecycle Services field service operations. The successful candidate will be responsible for managing a team of field technicians, ensuring the timely and efficient delivery of services, and driving operational excellence to meet customer satisfaction and business objectives. This leadership role is essential in coordinating the deployment of field resources, enhancing service delivery, and maintaining high standards of safety, quality, and compliance. In this Role, Your Responsibilities Will Be: Lead and develop a North America field service organization of 30+ technicians and regional field service managers, responsible for installation, maintenance, repair, upgrades, and technical interventions at customer sites, ensuring safe, high-quality, and timely service delivery. Foster a strong safety culture aligned with Emerson’s EHS standards by promoting safe work practices, conducting training, and ensuring compliance across all field service activities. Manage and optimize field service operations, including coordination with service coordinators, dispatch teams, and field technicians to ensure efficient service execution, effective workforce planning, and reliable after-hours support. Drive operational performance and productivity improvements by monitoring key performance indicators such as technician utilization, service cycle time, and service delivery quality, implementing data-driven improvements where needed. Lead field service growth and utilization initiatives by expanding lifecycle service offerings such as educational services, targeted customer walkdowns, remote diagnostics, and installed base service opportunities. Collaborate closely with Emerson Sales teams and Impact Partners to identify service opportunities, strengthen customer relationships, and align field service activities with commercial growth strategies. Who You Are: You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You figure out the processes necessary to get things done. You separate and combine tasks into efficient and simple workflows. You think about the whole system. You define success in terms of the whole team. You leverage each team member’s unique background to achieve team goals. You rally others behind common team goals. You place team goals ahead of own goals. You remain energized and effective when faced with ambiguity and uncertainty. Your actions signify progress and you remain calm and composed, even when things are uncertain. You manage the risk that comes with moving forward when the outcome isn’t certain. You adapt quickly to changing conditions.

Requirements

• Bachelor’s degree
• Relevant years of professional experience in service leadership with a focus on leading technical field personnel within a large, matrixed organization commensurate with the requirements and level of this role.
• Ability to travel domestically up to 25%. International travel may be required periodically.
• Legal Authorization to work in the United States without sponsorship now and in the furure.

Nice To Haves

• 8+ years in service leadership with a focus on leading technical field personnel within a large, matrixed organization
• Advanced degree in Business or Engineering Management is a plus.
• Proven experience in working cross-functionally in a global, matrixed organization to achieve business goals.
• Strong organizational, verbal, and written communication skills.
• Knowledge of the automation industry, including instrumentation and control.
• Experience with Emerson or Impact Partner products is a plus.

Responsibilities

• Lead and develop a North America field service organization of 30+ technicians and regional field service managers, responsible for installation, maintenance, repair, upgrades, and technical interventions at customer sites, ensuring safe, high-quality, and timely service delivery.
• Foster a strong safety culture aligned with Emerson’s EHS standards by promoting safe work practices, conducting training, and ensuring compliance across all field service activities.
• Manage and optimize field service operations, including coordination with service coordinators, dispatch teams, and field technicians to ensure efficient service execution, effective workforce planning, and reliable after-hours support.
• Drive operational performance and productivity improvements by monitoring key performance indicators such as technician utilization, service cycle time, and service delivery quality, implementing data-driven improvements where needed.
• Lead field service growth and utilization initiatives by expanding lifecycle service offerings such as educational services, targeted customer walkdowns, remote diagnostics, and installed base service opportunities.
• Collaborate closely with Emerson Sales teams and Impact Partners to identify service opportunities, strengthen customer relationships, and align field service activities with commercial growth strategies.

Benefits

• We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees