Field Service Engineer

MTR.vet • Detroit, MI

11d • Onsite

About The Position

This company is looking for a Field Service Engineer to provide technical support for their unique, custom -built material testing machines. This highly autonomous role requires extensive travel (90 -100%) to customer facilities to install, commission, service, calibrate, troubleshoot, and repair equipment. You'll be the face of the company, ensuring high customer satisfaction through your technical expertise, problem -solving skills, and ability to train customers. You'll need to be a quick learner, able to think on your feet, and adept at troubleshooting complex electro -mechanical devices using schematics and mechanical drawings. The goal is to resolve all issues on the first visit, aiming for zero call -backs. The company values individuals who are eager to learn, friendly, and capable of self -correction. While you'll receive comprehensive training on their specialized equipment, a strong foundation in electrical (up to 480V), hydraulic, and pneumatic systems is essential.

Requirements

• Hands -on experience troubleshooting and repairing electrical systems up to 480V, along with hydraulics and pneumatics.
• Ability to travel 90 -100% of the time, Monday through Friday, with a company vehicle provided (personal use allowed) and all expenses reimbursed via a personal credit card.
• Strong independent judgment, problem -solving skills, and excellent communication abilities to ensure high customer satisfaction.

Responsibilities

• Provide expert on -site technical support for custom material testing machines, including installation, commissioning, servicing, calibration, troubleshooting, and repair.
• Diagnose and resolve complex electro -mechanical issues using schematics and mechanical drawings, ensuring timely and complete solutions with a focus on first -visit resolution.
• Effectively communicate technical information and train customers on equipment operation and software, while managing your own schedule and travel within an assigned territory.

Benefits

• Medical, Dental, Vision, company pays 80% of premium and candidate pays 20%
• 401k with 100% match on first 3% you put in and smaller match on next 4, 5 or 6% you put in. Eligible for 401k after 6 months of employment.
• Company vehicle that can be used for personal use.
• $55 per diem for meals
• Up to 5k bonus each year given out in 5 increments based on individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed