Field Service Engineer

Johnson & Johnson Innovative Medicine•Washington, DC

1d•$55,000 - $88,550•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Business Enablement/Support All Job Posting Locations: Baltimore, Maryland, United States, Washington, District of Columbia, United States of America Job Description: We are searching for the best talent for a Field Service Engineer. This field-based position is based in Baltimore, MD – Washington DC area. Candidates must have the ability to work in home office 25% & in field 75%. Valid US Driver’s license is required. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech This position provides on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group. This job is not eligible for sales incentives/sales commissions. Adheres to environmental policy, procedures, and supports department environmental objectives.

Requirements

Associate’s degree or Technical Certification is required (Electronics, Bio-Medical, Optical, Mechanical).
A minimum of 2 years’ related experience is required.
Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.
Maintains healthcare vendor credentialing as an employee for J&J Vision.
Strong customer service skills.
Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms.
Problem-solving skills to diagnose problems with malfunctioning equipment.
Time-management skills to handle appointments efficiently and stay on schedule.
Attention to detail spot issues and complete accurate reports about the repairs.
Organizational skills to keep tools and paperwork organized while in the field.
Computer and technical skills to understand the equipment fully.
Field Based Employee. Works remotely with travel up to 75% based on customer needs and requirements.
This position is eligible for a company car through the Company’s FLEET program.
This position is overtime eligible.
Valid US Driver’s license is required.

Nice To Haves

Analytical Reasoning
Communication
Continuous Improvement
Customer Empathy
Customer Service
Customer Support Operations
Customer Support Trends
Data Gathering Analysis
Incident Management
Innovation
Issue Escalation
Process Oriented
Repair Management
SAP Field Service Management
Service Request Management
Technical Credibility

Responsibilities

Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
Functions as a primary resource for stakeholders.
Provides frequent status updates and documented service reports to stakeholders.
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and perform other additional duties or projects as assigned.
Ensures that installation, maintenance, and other necessary work is completed on time.
Identifies problems and recommends resolutions on existing products and procedures.
Analyze service data, to schedule proactive and reactive service.
Work closely with colleagues for knowledge and skills transfer.
Ability to operate and maintain a corporate vehicle.
Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules.

Benefits

employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year