Field Service Engineer
About The Position
Summary Conducts activities concerned with investigating and resolving customer reports of technical problems with UASC products and eliminating future operational or service difficulties by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides on-site technical assistance for product installation, integration, ground and flight testing of complex avionics. Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem. Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, marketing, customer service, and other personnel to expedite repairs. Represents company in dealings with customers; responsible for customer satisfaction. Provide after hour support as needed. Extensive US and international travel is required. Competency To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability - Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Reacts well under pressure; Treats others with respect and consideration of their status or position; Accepts responsibility for own actions. Minimum Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- A.S. degree in a technical field or equivalent experience and/or training; or equivalent combination of education and experience.
- 10 or more years of hands-on field service experience in aviation with at least five years of field service experience with Universal Avionics products.
- Demonstrated competency and high level of understanding/experience in support of Flight Management Systems, flight deck instruments, flight guidance, and peripheral equipment.
- Demonstrated self-reliance in support of integration, installation, configuration, checkout, troubleshooting, and flight test of Universal Avionics products in the field.
Responsibilities
- Provides on-site technical assistance for product installation, integration, ground and flight testing of complex avionics.
- Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, marketing, customer service, and other personnel to expedite repairs.
- Represents company in dealings with customers; responsible for customer satisfaction.
- Provide after hour support as needed.
- Extensive US and international travel is required.
Benefits
- Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
- Medical insurance (multiple plan options, including low-deductible PPO)
- Preventive care covered at 100%
- Affordable copays for doctor visits, urgent care, and prescriptions
- Teladoc virtual care access
- Vision coverage through VSP (includes exams, frames, and lenses)
- Dental insurance (covers preventive, basic, and major services)
- 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
- Vacation, sick time, and 14 paid holidays (including a week in December)
- Tuition reimbursement
- Gym reimbursement
- One Pass Select (discounted access to gyms, fitness apps, and more)
- Employee Assistance Program (EAP) and emotional wellness support:
- Up to 3 free counseling visits per issue/year through Reliance Matrix
- Up to 6 free counseling sessions per issue/year through Health Advocate
- Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
