Field Service Engineer

Abbott • Oklahoma City, OK

16h • $27 - $53 • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. The Opportunity This position is a remote position, and candidate must be located in Oklahoma City area Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas while adhering to current compliance guidelines. What You’ll Work On Responsible for providing on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals Provide direction and mentoring to other Field Service Reps Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database Understand and follow Quality System by accurate and timely documentation of complaint resolution Understand and practice regulatory and compliance procedures Maintain a safe work environment following laboratory safety guidelines Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott. Work effectively within a diverse and dynamic team environment Support on call rotation, time, territory, and inventory management Standby and after-hours responsibilities, flexible working hours Unpredictable Travel, travel for support of other territories and training Provide on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• Proficiency in local language required.

Nice To Haves

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers preferred.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers, support field personal and District business objective, and goals
• Provide direction and mentoring to other Field Service Reps
• Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database
• Understand and follow Quality System by accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.
• Work effectively within a diverse and dynamic team environment
• Support on call rotation, time, territory, and inventory management
• Standby and after-hours responsibilities, flexible working hours
• Unpredictable Travel, travel for support of other territories and training
• Provide on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

Benefits

• A fast-paced work environment where your safety is our priority
• Production areas that are clean, well-lit, and temperature-controlled
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees