Field Service Engineer

The Western States Machine Company•Fairfield, OH

14h•Onsite

About The Position

Perform on-site installation, maintenance, and repair of company products. Ensure product performance meets or exceeds company and customer requirements. Service customers independently, often on short notice, handling problems requiring considerable technical ability and skill. Extensive foreign and domestic travel is required.

Requirements

Mechanical Skills
Electronics Troubleshooting, PLCs, VFDs
Computer skills (Must be proficient with all Microsoft office products, i.e. Work, Outlook etc.)
Equipment Maintenance
Good communication skills (Public Speaking, must be able to communicate clearly, must be able to elaborate detailed trip reports)
Must be able to travel about 50-80% of the time
Reporting Skills, Quality Focus, Results Driven

Responsibilities

Supervise and assist with installation and repair of new or existing equipment.
Render technical advice or service on product application.
Review reports from customers and inspect malfunctioning or damaged products to determine nature and scope of problem.
Analyze symptoms to determine source of problem and recommends repair, replacement or other corrective action.
Coordinate and follow up problem resolution with engineering department, sales department, and other personnel.
Maintain records of service reports.
Analyze reports of technical problems to determine trends affecting future design, production, and service issues and recommend modifications to eliminate future problems.
Conduct training with customers in the operation and maintenance of products.
Prepare product manuals and procedures based on overall knowledge of product.
Assist engineering with in-house testing.
Assist with training of new employees.