Field Service Engineer M/F (30459)

Laboratoire Guerbet

2d•Onsite

About The Position

At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose. We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95 years ,we continuously innovate. We dedicate 10% of our revenue to Research & Development such as to improve the diagnosis, prognosis and quality of life of patients. Achieve, Cooperate, Care and Innovate are the values that we share and practice on a daily basis. Working at Guerbet is not only being part of a multicultural team of 2,600 people across more than 20 countries, but, it is above all about playing a unique role in the future of medical imaging. For more information on Guerbet, go to www.guerbet.com and follow Guerbet on Linkedin, Twitter, Instagram and Youtube WHAT WE ARE LOOKING FOR The Field Service Engineer position is a factory trained position that is tasked with the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical CT, MRI, and Angiographic contrast delivery devices and urological x-ray systems in a demanding hospital setting.

Requirements

Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus.
Minimum four years X-Ray service experience.
Minimum four years field service experience.
Valid State-issued Driver’s License.
Technical field service experience requiring strong technical & excellent communications skills.
Demonstrated PC competency required in Windows with working knowledge of MS Office.
This assignment is carried out at the customer location. Requires bending, lifting and kneeling.
Successful candidate will be able to communicate at multiple levels within the customer’s organization.
May require extensive travel and overtime with frequent overnight travel (including some weekends and holidays).
Some travel may be on short notice.

Nice To Haves

BSEET, CBET, or CRES a plus.

Responsibilities

All field service activities are performed in Strict Adherence to Quality System Procedures and requirements.
Ability to communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services.
Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches.
Perform activities with a “Customer Centric” attitude, meeting / exceeding expectations of both internal and external customers.
Daily reporting of all service activities and submission of Field Service Reports.
After hours technical phone support on a rotating schedule.
Travel, as required, to meet obligations relative to business and customer requests for service.
Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer.
Execute electronic Service Requests to provide complete service documentation to the customer.
Accurately and responsibly manage and maintain service parts inventory and all assigned company assets.
Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
Complete and submit expense reports through on-line expense system within required time parameters.
Responsibly maintain and coordinate test equipment within proper calibration intervals.

Benefits

Much more than a Competitive salary,
We offer continued personal development.
When you join Guerbet, you :
Are choosing a global leader with recognized expertise in diagnostic and interventional imaging,
Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient’s life all over the world,
Are joining a company where we value diversity of talents coming from various horizon.

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