Field Service Engineer

ASM • Austin, TX

4d

About The Position

ASM is hiring a Field Service Engineer (FSE) to join our Global Sales, Services & Spares IQ and Sustaining teams. In this role, you’ll support semiconductor customers by installing, maintaining, and repairing advanced ASM equipment—while building strong, trusted partnerships with our clients.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Technology, or related field; OR equivalent work experience.
• 3+ years of field service, customer support, or semiconductor equipment manufacturing experience (ALD, PECVD, EPI, or Diffusion preferred).
• Ability to travel up to 75% (domestic & international)
• Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
• Hands-on experience with: Wafer fab processes, closed-loop gas/vacuum control, plasma systems, robotics, and electro-pneumatic controls
• Oscilloscopes, digital voltmeters (DVMs), and hand tools
• Structured problem-solving techniques
• Clear and concise communication skills (written and verbal in English).
• Strong teamwork, organizational, and multitasking abilities.
• A positive, customer-focused attitude with safety as a core value.

Responsibilities

• Install, maintain, and repair complex electronic and electro-mechanical semiconductor equipment at customer sites.
• Provide exceptional customer support with fast, high-quality responses, always prioritizing safety.
• Work independently to resolve highly complex technical issues, meeting project goals and timelines.
• Drive issue resolution using model-based problem-solving, coordinating with product support and engineering teams.
• Troubleshoot advanced hardware and process issues and document clear procedures for standard service activities.
• Lead continuous improvement initiatives by identifying enhancements to processes, hardware, and software.
• Mentor and coach junior FSEs to support their skill development.
• Manage customer escalations and oversee beta-site projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees