Field Service Engineer

Novaspect Inc • Schaumburg, IL

2h • $80,000 - $90,000

About The Position

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Field Service Engineer to join our fast paced, customer-oriented Field Service engineering team. The successful candidate will assist our Engineering and Sales teams in the development and delivery of process control solutions for our industrial customers.

Requirements

• Bachelor’s degree in engineering or technology field or technical work experience
• 2-4 years of experience in the control system engineering field
• Demonstrate excellence in core job responsibilities and competencies
• Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies
• Ability to perform as an embedded engineer at a customer location
• Ability to work independently as the primary technical interface for customer or sales team
• Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
• Ability to work extended hours on a computer
• Ability to work in a loud industrial environment
• For Field-based roles: Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills
• For Field-based roles: Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer

Responsibilities

• Actively listening and communicating to accomplish customer’s objectives
• Providing ongoing site support, which may include: Distributed Control System configuration, commissioning, startup, and tuning
• Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution
• Performing basic to complex Loop tuning
• Creating and managing interfaces to PLCs, drives, and various control bus networks
• Performing basic to complex cybersecurity maintenance
• Setting up and configuring Microsoft Windows administrator functions
• Creating and managing Ethernet IP networks
• Leading preventive maintenance visits
• Auditing control system power and grounding
• Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.
• Travelling to customer facilities
• Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions
• Developing and delivering operator training.
• Performing basic to complex diagnostic and troubleshooting over the phone or video and in person
• Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers
• Independent customer interface, technical review of opportunities, system-generated reports, actionable recommendations
• Capturing leads for additional product or service opportunities
• Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved
• Helping colleagues as they encounter situations
• Participating in and supporting the Novaspect’s technical access line (NTA)
• Mentoring other Control System Engineers
• Working closely with sales to bring in any opportunities
• Representing Novaspect’s core behaviors, quality, customer service, and brand
• Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology
• Complying with internal and customer safety programs
• Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions

Benefits

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level