Field Service Engineer

Heidelberg Engineering • Orlando, FL

16d

About The Position

Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert level field service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field to bring advanced repair procedures to the current field service team.

Requirements

• Bachelor’s degree preferred or an equivalent combination of education, training and experience.
• Two (2) year medical equipment service industry experience including demonstrated proficiency in resolving technical problems in medical imaging modality.
• Thorough knowledge of Microsoft operating systems, Local Area Networks, computers, disk drives and data management.
• Experience with digital volt meters, laser power meters, optical alignment tools and specialized test equipment.
• Demonstrated proficiency in resolving complex technical problems in medical imaging modality with minimal assistance.
• Excellent communication skills and the ability to interact in a professional and responsive manner with highly specialized medical personnel.
• Strong organizational and time-management abilities.
• Ability and desire to multi-task and a willingness to take ownership through completion of all responsibilities.
• Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.
• Must be located within 30 miles of Orlando, FL
• Travel estimated at 75%-80%

Responsibilities

• Provide high priority site visits to diagnose, troubleshoot and repair system problems, perform preventative maintenance procedures and technical upgrades on Heidelberg Engineering instruments and software.
• Provide telephone and remote technical support to resolve equipment related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level