Field Service Engineer - (Scranton, Pennsylvania)

SMA America • Scranton, PA

2d • $27 - $33 • Hybrid

About The Position

We are seeking a Field Service Engineer who is responsible for performing warranty repairs, and the commissioning of SMA utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites .

Requirements

• A bachelor’s degree in a technical field is strongly preferred.
• At least 3 years of experience in electrical, electronic and/or network communications are required.
• Prior experience in the solar energy industry is strongly preferred
• The employee must routinely lift up to 50 pounds.
• The ability to work well independently and as a member of a regional/global team is required.
• A valid driver’s license and an acceptable driving record are required.

Nice To Haves

• Ability to work nonstandard business hours occasionally to support customer service contracts.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to manage and prioritize multiple projects/tasks.
• Ability to work flexible hours such as early morning, evening or weekend work may be required.
• This position may require periodic domestic and international travel

Responsibilities

• Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Requires the ability to work weekends and/or nights on a case-by-case basis.
• Other duties as may be required or assigned.

Benefits

• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees