Field Service Engineer
About The Position
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Engineer opportunity. This role reports into EDS, an Ellsworth Corporation company located in Sparks, NV. Open to on-site or remote work. The hiring team is open to candidates at the associate, career, or senior level, depending upon experience. Do you have experience with machine maintenance, repair, and troubleshooting? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Technician opportunity at Ellsworth Dispensing Solutions, located in Sparks, NV. Click here to find out more about the markets we serve and here to learn about our consumer and manufacturing products! Performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications and installations of equipment ranging from low to high complexity, serving both national and international customers. Maintains equipment documentation related to internal assembly, testing, setup, and troubleshooting. Delivers start-up services and customer training during installations.
Requirements
- 2+ years of direct work experience (3+ years of direct work experience Sr. level or 0+ years of direct work experience Associate level)
- Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
- Strong customer service skills
- Ability to manage difficult or emotional customer situations
- Responds promptly to customer needs and solicit customer feedback to improve service
- Continuously pursues training and development opportunities
- Observes safety and security procedures
- Frequent travel – 25-50% domestic and occasionally international
- The ability to lift 75 lbs., frequently bending and lifting safely
Nice To Haves
- Sr. level candidates will also handle special purpose equipment.
- Sr. level candidates will also have an in-depth knowledge of the machine tool industry, latest technologies, and company product lines
Responsibilities
- Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and system components at customer locations.
- Provides after-sales technical support and machine maintenance training to customers
- Completes documentation related to machine issues, repairs, and/or installations to support timely billing
- Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and provides estimated arrival times for unscheduled service requests
- Responds to routine customer and sales inquiries regarding equipment operation and performance
Benefits
- As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
