Field Service Engineer
About The Position
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com. As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.
Requirements
- Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
- High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
- 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
- Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
- Strong problem-solving and communication skills
- Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Nice To Haves
- Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
- Familiarity with Agilent biopsy tissue stainers is a plus
- Agilent proudly welcomes candidates with military experience. Relevant MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737
Responsibilities
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Benefits
- In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
