Field Service Engineer

Toyota Material Handling•Village of Greene, NY

2h•Remote

About The Position

We’re looking for a remote Field Support Engineer to support the Raymond iWAREHOUSE® and Operator Assist Engineering teams. You will: Manage and oversee new iWAREHOUSE® and Operator Assist products and their impact to all Raymond support teams. Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly. Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE® and Operator Assist solutions. Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates. Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines. Review and provide technical and professional feedback on technical publication documents and training programs Assist to collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on iWAREHOUSE® and Operator Assist solutions to diverse teams. Provide training to other employees, support centers, technicians, and customers. Conduct training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices. Customize training to suit various audience profiles, from beginners to advance users, ensuring each student gains the relevant skills and knowledge. Gather feedback from training sessions to refine and improve training materials, methodologies, and content. Support an afterhours call line when in the rotation. Work remotely with minimal supervision. Travel as required.

Requirements

Bachelor's Degree in an applicable engineering field, computer science, an Engineer in Training (EIT) or a professional license OR 8 years of relevant experience.
Must have the ability to plan, organize and carry out technical activities, as well as communicate effectively, both orally and in writing. Knows fundamental concepts, practices and procedures of particular discipline. Works well in a team or individual environment.
Proven ability to simplify complex concepts and make them accessible to diverse audiences.
Willingness to learn new products.
Flexibility to travel up to 75% including internationally as needed.

Nice To Haves

Experience with real time location systems / geofencing.
Experience with collision avoidance systems.
Experience in the Material Handling Systems Industry.
Strong customer service experience / background.
Additional knowledge of Raymond Material Handling equipment.

Responsibilities

Manage and oversee new iWAREHOUSE® and Operator Assist products and their impact to all Raymond support teams.
Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE® and Operator Assist solutions.
Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
Review and provide technical and professional feedback on technical publication documents and training programs
Assist to collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on iWAREHOUSE® and Operator Assist solutions to diverse teams.
Provide training to other employees, support centers, technicians, and customers.
Conduct training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
Customize training to suit various audience profiles, from beginners to advance users, ensuring each student gains the relevant skills and knowledge.
Gather feedback from training sessions to refine and improve training materials, methodologies, and content.
Support an afterhours call line when in the rotation.
Work remotely with minimal supervision.
Travel as required.