Field Service Engineer -Boston

Agilent Technologies • White Plains, NY

3d • $46 - $72 • Remote

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success. You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent LC/LCMS systems. Our product lines include hardware, software, networking products, and operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repairs Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software. Train other field engineers and customers on the solutions. Territory Coverage The ideal candidate will reside in the state of MA and reside in the greater Boston area. The position requires an active driver's license. Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. Territory: MA and New England States as needed. Travel 35-50% across the state and could include weekend work, overtime, and overnight travel, as needed. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is required for this position.

Requirements

• Bachelor’s, Master’s, or other university-level degree in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or similar) is highly preferred. Applicants with an equivalent combination of education, training, and experience may also be considered.
• 4+ years of hands-on experience with LC/LCMS systems, including setup, troubleshooting, and routine maintenance, or instrumentation use as an end user.
• Problem-Solving: Ability to solve high-impact problems related to product availability, typically focused on system or solution-level issues.
• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: Strong customer relationship-building skills are essential.
• Travel Requirements: Ability to travel up to 35- 50% of the time throughout the territory.
• Other Requirements: A valid driver’s license is required for this position.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
• Train other field engineers and customers on the solutions.

Benefits

• Either vehicle mileage reimbursement or a company car is eligible for this territory.
• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees