Field Service Engineer, Senior

Booz Allen Hamilton•Fayetteville, NC

About The Position

Field Service Engineer, Senior The Opportunity: A well-functioning Airborne ISR Operations center is critical to enable the DoW to achieve their missions, but how can an organization make sure their network and systems will support their no-fail mission? Proactive response and predictive mitigation, with the right equipment and software. That’s why we need you, an experienced Field Service Engineer with an operational mindset who knows what it takes to provide the best capability to our warfighters. As a Field Service Engineer on our team, you'll use your experience in support of a mission critical global C2ISR Infrastructure to enable sensor data transport. Under broad direction, you will upgrade and expand network-wide infrastructure, troubleshoot and resolve complex issues, analyze current working infrastructure, and increase security, reliability, and availability for mission-critical systems. As a Field Service Engineer, you will influence team members, the customer, and vendors to define, analyze, and provide solutions for the customer’s sensor data transport requirements. Your knowledge will come in handy as you optimize client operations and support modernization. That’s why we need you, someone who understands what “No-Fail” means. You operate with extreme ownership and demonstrate full accountability for outcomes, proactively identifying problems, driving solutions, and ensuring completion without reliance on external direction. You take personal responsibility for mission success, team performance, and deliverable quality—owning both successes and failures. Anticipate risks, remove obstacles, and act decisively to close gaps before they impact schedule, cost, or performance. Operate with a “no excuses” mindset while maintaining professional humility and continuous improvement. Elevate team effectiveness by taking initiative beyond assigned responsibilities to support mission objectives. Further your career with us as we help the DoW maintain their network and support their critical partners. Join us. The world can’t wait.

Requirements

4+ yrs of experience with network systems supporting customers in a technical environment
Experience troubleshooting signal flow from sensor to distribution router
Experience with Military and Commercial satellite communications modems and antenna systems
Secret clearance
Bachelor’s degree and 3+ years of experience with systems administration, or 10+ years of experience in systems administration in lieu of a degree
Secret clearance
Ability to obtain a DoD 8570.01-M or DoDM 8140.03 Certification such as Security+ Certification within 30 days of start date

Nice To Haves

Experience with network administration or network engineering, including leveraging monitoring, network diagnostic, and network analytics tools, and configuring and installing network devices and services such as routers, switches, firewalls, load balancers, VPN, or QoS
Experience with VMWare NSX
Experience with developing standard operating procedures (SOPs), quick reference guides, and training materials
Experience with root-cause analytic tools to measure article performance, deflection rates, and usage metrics
Knowledge of Gem One and KG
Knowledge of networking protocols such as IPSEC, HSRP, BGP, OSPF, 802.11, or QoS
Knowledge of Radio Frequency theory
Ability to analyze ticket trends and propose knowledge gaps or process improvement