Field Service Engineer III

Canon Careers•Boise, ID

4d•$34 - $50•Onsite

About The Position

Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in Boise, ID to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position performs technical support of high vacuum equipment for PVD and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in a customer’s clean room. Position provides on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Requirements

Associates degree or equivalent experience required, Bachelor's preferred plus 4-5 years of related experience including at least 2 years of experience working on vacuum equipment
Candidates without AS or BS may be considered with equivalent experience in the same field
Ability to understand electrical and mechanical drawings for troubleshooting
Must have analytical skills for problem analysis and resolution
May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
Decide on problem solving road map and follow methodical means to resolution
Decide and recommend spare and consumable parts for PM’s and repairs
Job will require international travel for training
Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
Requires ability to lift approx. 50 lbs.
Substantial amount of standing, walking, typing, grasping, talking and hearing. Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Nice To Haves

Multi chamber cluster systems and robotics experience is highly preferred
Experience with PLC and other software applications is a plus
Ability to work independently following 3-6 months of on the job training
Bilingual Communication skills helpful but not required. (Japanese/English)

Responsibilities

Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
Troubleshoot hardware and software related issues and implement solutions
Collect data for software related issues and discuss with headquarters in Japan
Accurately document all maintenance activity and provide field service reports
Install equipment control software and maintain record of software revision history
Participate in the installation of equipment at customers' sites
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
Provide training and assistance to customer engineering team
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
Escalate serious or complicated repair problems to senior level team members

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation