Field Service Engineer (Analytical Instruments)

Water Technologies•San Francisco, CA

5d•$34 - $38•Onsite

About The Position

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future. Job Summary The Field Service Engineer (FSE) will provide routine to complex field service support for customer sites predominantly within Northern California, and the greater San Francisco Bay area. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater San Francisco or San Jose area and within 1-hour drive of either SFO or SJC International Airports. Position will occasionally provide field service support for other customers within Canada and the US. Key Characteristics We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and has previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Requirements

Strong technical, mathematical and customer service skills
Able to prioritize various tasks such as service of multiple instruments and administrative duties
Troubleshooting and problem-solving skills, ability to use processes to find root cause
General knowledge of electrical equipment, chemistry, and safety
Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
Strong and concise verbal and written communication skills
Self-motivated, with the ability to drive projects to completion with minimal oversight
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives
Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Nice To Haves

Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
With at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Responsibilities

Travel to customer sites and perform PM and related services on TOC equipment
Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
Domestic travel 70%