Field Service Engineer 4

Lam Research • Boise, ID

9h • Hybrid

About The Position

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Requirements

• Bachelor’s degree in Electronics, Engineering, or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction, leadership, and mentoring for more junior engineers.
• Coach and delegate to more junior employees to ensure project completion on time.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees