Field Service Dispatcher

Pape Material Handling•Portland, OR

About The Position

Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape' Material Handling, the premier capital equipment dealer in the West, is seeking a Service Dispatcher to join their team in Tigard, OR. At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape' Team! WHAT YOU'LL DO: As our Service Dispatcher, you will ensure that our field technician crew is scheduled and prioritized in an effort to best serve our customers. Every day you will manage the scheduling of technicians, monitor service work in process, open work orders, interact with customers, and more! To thrive in this role, you must love detail and order, have a customer service mindset, and enjoy a fast-paced environment.

Requirements

Excellent communication, customer relations, and data entry skills.
Computer proficiency, including experience with Excel and Word.

Nice To Haves

Technical knowledge of equipment and dispatching experience is preferred.

Responsibilities

manage the scheduling of technicians
monitor service work in process
open work orders
interact with customers

Benefits

Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation — Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.