Dispatcher / Field Service Coordinator

CareerPaths NW•Spokane, WA

About The Position

Our client, a highly reputable mechanical, electrical, and plumbing contractor, is known for their superior services and maintenance, innovative building automation, and exemplary design builds. This company offers an excellent salary and benefits package, including full coverage for medical, vision, dental, and prescription premiums for employees. They also provide a company-matching 401K program, and paid holidays/time off. They are currently seeking a highly organized and customer-focused Dispatcher/Field Service Coordinator. The Dispatcher/Field Service Coordinator will manage the daily scheduling and dispatch of field technicians for mechanical, electrical, and plumbing service calls. This role is essential for ensuring efficient service delivery, strong client communication, and timely response to service requests. The ideal candidate will thrive in a fast-paced environment and have a strong ability to manage multiple priorities while maintaining a high level of customer service.

Requirements

2+ years of dispatching or coordination experience in a service-based MEP, HVAC, electrical, or plumbing environment.
Strong customer service and communication skills- both written and verbal.
Ability to prioritize and adapt in a dynamic, high-volume environment.
Experience using dispatching or field service management software (e.g., BuildOps, Corrigo, or similar) is preferred.
High school diploma or equivalent required; additional industry training or certifications are a plus.
Familiarity with MEP systems and terminology is strongly preferred.
Bilingual (English/Spanish) a plus.

Responsibilities

Dispatch MEP field technicians to service calls, preventive maintenance visits, and emergency requests based on priority, location, and technician availability.
Serve as the primary point of contact for clients, providing timely updates on technician ETAs, job status, and follow-ups.
Monitor and manage the daily service schedule to ensure maximum efficiency and responsiveness.
Receive and process incoming service requests via phone, email, or work order systems.
Coordinate with service managers and field technicians to ensure accurate job scoping and completion.
Track open service orders, ensure proper documentation, and follow up on incomplete or pending work.
Maintain accurate and up-to-date records in dispatching software, including technician notes, job completion status, and parts used.
Communicate delays, schedule changes, or job-site challenges to clients and internal teams as needed.
Support invoicing and administrative teams by verifying service details and technician time logs.
Assist with ordering or coordinating parts, materials, or subcontractors when necessary for scheduled service calls.