Field Service Dispatcher

Sonic Internet + Phone•Hayward, CA

9d•$22•Remote

About The Position

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Position Summary: Field Service Dispatchers work with end users to ensure appropriate scheduling times and timely arrival of Field Service Technicians. Field Service Dispatchers schedule site visits, coordinate Field Service Technician visits and organize the dispatch calendar.

Requirements

Ability to read and write.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to type and use a computer.

Responsibilities

Have proficient understanding of dispatch and workflow software.
Communicate locations and duties to Field Service Technicians.
Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests.
Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner.
Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs.
Maintain and provide up-to-date insurance paperwork to property management and the Field Service department.
Ensure that all assignments have been successfully completed each day.
Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis.
Communicate proactively and effectively with all Sonic workgroups.