Field Service Cost & Productivity Manager

GE HealthCare

10d

About The Position

As the Field Service Cost & Productivity Manager, you will play a critical role in optimizing our service delivery operations during warranty and post warranty of product lifecycle. You will be responsible for analyzing current processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and improve overall customer satisfaction. This role requires a strong analytical mindset, a passion for process improvement, mastery of project management, and excellent leadership skills.

Requirements

Bachelor's degree or Associates Degree or High School Diploma/GED with atleast 3 years of Field Operations Experience
Proven experience in Health Care Field Service delivery operations
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI).
Experience with Lean Six Sigma or other process improvement methodologies.
Leadership skills to motivate and inspire teams.

Responsibilities

Process Analysis And Optimization Conduct in-depth analysis of existing service delivery processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
Develop and implement process improvement initiatives, including automation, remote services, standardization, and streamlining workflows.
Utilize data analytics to measure performance metrics and track progress towards productivity goals.
Lead the MOR/OpMechs for Service Parts Management.
Team Leadership And Development Lead and mentor a horizontal team of service delivery professionals, fostering a culture of continuous improvement and high performance.
Provide coaching and training to team members to enhance their skills and knowledge.
Be fearless in challenging the status-quo and pursue disruptive ideas for big-swings.
Motivate and inspire the team to achieve productivity targets and deliver exceptional results.
Performance Measurement And Reporting Establish key performance indicators (KPIs) to measure service productivity and quality.
Monitor and analyze performance metrics to identify trends and areas for improvement.
Prepare regular reports on performance to targets and goals, providing insights on gaps and corrective actions.
Collaboration And Stakeholder Management Collaborate with cross-functional teams, including ops, engineering, and customer support, to align on productivity goals.
Build strong relationships with key stakeholders, including senior leadership, to gain support for productivity initiatives.
Communicate effectively with all levels of the organization to ensure understanding and buy-in for improvements.
Innovation And Continuous Improvement Stay up to date with industry trends and emerging technologies to identify opportunities for innovation.
Encourage a culture of innovation and experimentation within the team.
Drive the adoption of new tools and techniques to enhance service delivery efficiency.