Service Productivity Spec

Rentokil•Concord, NH

23h

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Service Productivity Specialist's do? The Service Productivity Specialist is responsible for the coordination of Specialist routing and scheduling to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers. The measure of success for this position is improved density through the key performance indicator of minutes to travel, i.e. decreased travel times equals improved performance. Route the daily, weekly and monthly specialist schedules to maximize customer service. Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies. Review and adjust routes daily as needed in response to customer requests and colleague availability. Move service orders or remove work orders as needed in accordance with customer requests. Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers. Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed. Accept and respond to calls from Customer Service colleagues with customer requests and feedback. Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues. Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making. Interact with customers as necessary to ensure a world class service experience. Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization. Other duties as assigned

Requirements

High school diploma or GED
2 years of route operations experience preferred with a minimum of 6 months experience in routing operations specifically for density
Excellent communication skills both written and verbal to collaborate with others under time sensitive conditions.
Excellent clerical and organizational skills to track schedules, routes and colleagues.
Knowledge of computers for scheduling and other dispatch duties.
Ability to relay information professionally in a fast-paced environment.
Must pass pre-employment background screen
Must possess a valid driver’s license and pass motor vehicle record search

Responsibilities

Route the daily, weekly and monthly specialist schedules to maximize customer service.
Utilize route optimization software including but not limited to, creating capacity, decreasing specialist travel time and increasing service efficiencies.
Review and adjust routes daily as needed in response to customer requests and colleague availability.
Move service orders or remove work orders as needed in accordance with customer requests.
Communicate one on one with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers.
Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.
Accept and respond to calls from Customer Service colleagues with customer requests and feedback.
Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.
Routinely communicate with Operations Managers, District Managers and Regional Manager to share information and any specialist concerns to support informed management decision making.
Interact with customers as necessary to ensure a world class service experience.
Provide reporting data, analysis, identification of patterns and any recommendations to District Managers, Regional Director and Market Vice President on routing/scheduling optimization.
Other duties as assigned

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility