Field Service Coordinator

Progressive Surface • Grand Rapids, MI

9d

About The Position

SUMMARY:

Delivers phone-based customer support, including parts assistance and basic troubleshooting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
include the following:
· Supports installed machine base with customer service and warranty requests via our service ticket system
· Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities
· Provides and coordinates technical support for field service technicians while at customer sites.
· Occasional travel for C.S.S.
· Service Call Center rotation duty.

MISCELLANEOUS RESPONSIBILITIES:
1. Performs other work-related duties as assigned.

Requirements

• 3+ years of experience in service coordination, scheduling, or operations within a manufacturing or industrial setting.
• Understanding of mechanical and electrical maintenance practices common in manufacturing environments.
• Excellent organizational, communication, and multitasking abilities.
• Strong attention to detail with the ability to manage shifting priorities.
• Ability to interpret basic mechanical or electrical job documentation.
• Customer-focused attitude with professional communication skills.
• Ability to work effectively under time constraints and manage competing priorities.
• Familiarity with OSHA and general safety requirements for industrial worksites.
• Must be able to obtain fork truck, scissor lift, and crane certification.
• Must be available for occasional travel.

Responsibilities

• Supports installed machine base with customer service and warranty requests via our service ticket system
• Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities
• Provides and coordinates technical support for field service technicians while at customer sites.
• Occasional travel for C.S.S.
• Service Call Center rotation duty.
• Performs other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees