Field Service Coordinator

Shermco Industries • Houston, TX

1d

About The Position

The Field Service Coordinator is responsible for scheduling and coordinating field service projects to support efficient operations and high customer satisfaction. This role serves as a key liaison between field technicians, sales, project management, and customers, using Salesforce Lightning to manage schedules, work orders, and project data.

Requirements

• High school diploma or equivalent required; college coursework or degree preferred.
• 2+ years of experience in field service scheduling, dispatch, or coordination.
• Experience using Salesforce Lightning (Field Service preferred).
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).

Nice To Haves

• Experience supporting technical or trade-based field teams.
• Knowledge of field service or project-based operations.
• Salesforce reporting or Field Service experience.

Responsibilities

• Schedule and coordinate field service projects using Salesforce Lightning.
• Assign technicians based on availability, skills, certifications, and location.
• Monitor daily schedules and adjust for changes, delays, or urgent requests.
• Maintain accurate work orders, service records, and project status in Salesforce.
• Communicate schedule confirmations, updates, and changes to internal teams and customers.
• Support capacity planning, workload forecasting, and backlog management.
• Assist with job closeout, documentation accuracy, and invoicing readiness.
• Escalate scheduling conflicts or resource constraints as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees