Field Service Coordinator

ABB•New Berlin, WI

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Manager ABB has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint – join the team in creating a better future for us on our planet. This role is for the Western region, so ideal candidates will be located in the Western US.

Requirements

HS Diploma and 5+ years’ experience in the Maintenance Service sector, including Renewable Energy Projects or other energy related operations and maintenance industries preferred.
In depth Knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear.
Must be able to read and interpret technical manuals, procedures and regulations.
Must possess knowledge of EH&S regulations required for Technicians to work on solar farms.
Willingness to travel up to 80% of the time, and must be able to travel and work independently.

Responsibilities

Provide Remote/Local technical support to customers, contractors and technicians to resolve the incidents of the portfolio of equipment provided by ABB (PV Inverters, BESS – Battery Energy Storage Systems, PCS – Power Conversion Systems Equipment, Medium Voltage Cell, Medium Voltage Transformers, Auxiliary panels, cooling equipment, communications).
Coordination with contractors and technicians.
Maintain daily communication with technicians to resolve any issues, and coordination with contractors and technicians.
Plan, direct and manage the scheduling of the Service Technician activities from assignment to assignment.
Ensure that jobs are staffed appropriately and that the technicians understand length of assignment and responsibility of the job.
Complete and maintain required and accurate documentation and records associated with the performed activities.
Make sure that Technicians have needed tools and supplies to perform jobs.
Coordinate and ensure that the technicians receive the proper training and equipment needed for assignments.
Manage inventory of supplies, including purchasing of tools, equipment and PPE.
Maintain constant communication with customers to ensure that jobs completed by Technicians are done satisfactorily to customers' needs.
Address and resolve any issues or concerns with employees and customer.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid.
Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.