Field Service Coordinator

Integrated Power Services

About The Position

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS. Responsibilities and Expectations: Integrated Power Services (IPS) is looking for a dedicated Field Service Administrative Coordinator. The Field Service Administrative Coordinator will have the responsibility for administrative support of the field service effort across the region. This position will also support the field service lead technician and/or regional manager in customer planning and follow-up.

Requirements

Technical background with electrical and/or mechanical products preferred
3 or more years of customer service experience in an industrial environment or equivalent education preferred
Excellent interpersonal skills, including the ability to build rapport with current and potential customers
Critical attention to detail
Excellent communication skills, both oral and written
Ability to understand, perform and retain various job-related training.
Flexible with hours, overtime, and some weekend work
Proficient in MS Office suite

Responsibilities

Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
Ensure the customer, industry and IPS training requirements are maintained for all team members
Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved
Perform VOC review with customers to continuously improve customer experience and drive value for IPS
Create quotes for Field Service Manager/lead technician, AGM review
Ensure pricing and work orders are correct before sending to the Sales department for review
Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
Schedule and coordinate safety training
Ensure daily, weekly, monthly, and annual inspections and audits are completed
Reinforce the safety policies, guidelines, and procedures
Ensure the field service reports are completed and delivered to customers in a timely manner
Maintain relevant logs and documentation
Work with customer and seller to receive PO for jobs
Process job cost detail report when job is completed, labor, labor, materials, verify all reports, required data is documented and saved on server
Work with financial coordinator for invoicing