Field Service Coordinator
About The Position
Communicate with customers on manpower and materials requirements. Assign, and direct work; address complaints and resolve problems. Ensure company safety programs and documentation requirements are met by the technicians. Prepare customer order entry and ensure completion for billing purposes. Provide technical support to other departments as required. Participate in company safety program. Trouble shoots Forum Equipment via electronic means and by reading blue prints, drawings and schematics. Responsible for coordinating and supervising activities of service or technical personnel via personnel assignments, job or project management, administration, and technical support. Responsible for multiple products/services in multiple legal entities. Typically does not have budgetary responsibility. Monitors daily progress of job(s) or project(s). Provides some technical guidance and work direction to field staff. Requires a thorough understanding of customer requirements and of processes and procedures of the operating area.
Requirements
- Able to work under pressure and tight deadlines as well as maintain team spirit and cooperative attitude.
- Open minded and committed to continual improvement.
- Willingness to learn about new technology related to the industry.
- High school diploma or GED equivalent.
- 5+ years of experience with at least one of the following; Electrical, Electronics, Mechanical, or Drilling systems.
- This is a safety sensitive position.
Responsibilities
- Communicate with customers on manpower and materials requirements.
- Assign, and direct work
- Address complaints and resolve problems.
- Ensure company safety programs and documentation requirements are met by the technicians.
- Prepare customer order entry and ensure completion for billing purposes.
- Provide technical support to other departments as required.
- Participate in company safety program.
- Trouble shoots Forum Equipment via electronic means and by reading blue prints, drawings and schematics.
- Responsible for coordinating and supervising activities of service or technical personnel via personnel assignments, job or project management, administration, and technical support.
- Responsible for multiple products/services in multiple legal entities.
- Monitors daily progress of job(s) or project(s).
- Provides some technical guidance and work direction to field staff.
- Requires a thorough understanding of customer requirements and of processes and procedures of the operating area.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
