Field Service and Support Technician

Ralliant•San Diego, CA

7h•$65,000 - $80,000

About The Position

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. About Tektronix Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

Requirements

Proven experience as a power electronics repair technician or similar role.
Outstanding communication and interpersonal abilities.
Ability to write detailed and accurate reports.
Excellent organizational skills
Familiarity with electronic theory, troubleshooting and reading schematics.
Must be a self-starter, work independently, detail oriented, well organized and the ability to multitask with strong work ethics.
Computer skills including Outlook, Word, Excel, and Power Point.
Must be able to pass a nationwide background check / drug screen.
Candidate must be authorized to work in the US.
Able to lift 50lbs and willingness to operate a hand-lift.
Travel up to 50%

Responsibilities

Support all pre and post sales activities.
Service and repair DC power supplies and electronic loads by troubleshooting to a module level.
Install and commission new power systems at customers’ facility.
Provide training to customers on the use of power supplies and electronic loads.
Read electrical schematics.
Provide excellent customer support.
Write detailed service and field reports.
Coordinate with other teams to resolve complex application issues.
Support quality assurance functions to ensure a superior customer experience.
Drive customer issues to resolution
Provide feedback to factory regarding field failures and common application questions.
Reproduce customer failures in the lab in order to report the information to factory engineers.
Plan and record how-to and product demo videos.
Manage customer expectations while working on resolving customer’s issue.