Field Sales Engineer
About The Position
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications. If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here. As a Field Sales Engineer, you will serve as a customer-facing technical expert, partnering closely with the Sales team to develop tailored solutions that address local requirements across Potter Fire Safety and ERCES products. This role is ideal for someone who thrives on collaboration, takes a consultative approach to understanding customer needs, and enjoys translating those needs into effective, real-world solutions. You will engage directly with customers to identify requirements, recommend appropriate system designs, and work alongside integration partners to ensure successful deployment and alignment with project goals.
Requirements
- Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, or related field (or equivalent technical experience).
- Minimum of 2 years’ experience in designing or selling fire alarm systems.
- Minimum of 2 years’ experience in designing or selling ERCES.
- Proven track record in account management and business development.
- Expertise in managing and designing complex fire alarm systems and wireless or Public Safety communication systems.
- Understanding of Testing/Commissioning of Fire Alarm and ERCES systems.
- Experience with field test equipment such as spectrum analyzers, signal generators, technology scanners, and receivers.
- Complete understanding of fire alarm and ERCES specifications.
- Experience with Fire Alarm panel programming, installation and commissioning.
- Experience with RF prediction tools (iBwave).
- Ability to solve complex technical problems.
- Firm understanding of and ability to perform link budget analysis.
- Field Experience including site surveys for pre-design assessment of a building.
- Ability to deliver technical sales presentations to customers at the executive level.
- Experience in effectively presenting technical training classes.
- Proficient with remote troubleshooting tools and techniques.
- Able to work independently and as part of a team.
- Perform other duties and responsibilities as assigned.
- NICET Level II or higher in Fire Alarm Systems.
- Strong analytical, problem-solving, and communication skills.
- Problem solving capabilities and customer focused mindset.
- Excellent analytical skills necessary to resolve problems and look for solutions.
- Strong conflict resolution skills.
Responsibilities
- Drive sales growth of Fire Safety and ERCES products across multiple channels.
- Act as SME (Subject Matter Expert) on all Potter Fire Alarm and ERCES applications and systems by providing technical support on products/applications and local code requirements.
- Provide market intelligence to effectively target local jurisdictions and applications that require Potter solutions AND align with product offering.
- Conduct product and application training for Regional Sales Managers (RSM’s) and Engineered Systems Distributors (ESD’s) and Radio System Integrators to develop sales competencies to achieve desired growth.
- Participate in meetings with ESD’s, Radio System Integrators, Engineers and AHJ’s as required.
- Support sales productivity across all channels and deal flow by securing the “technical close” in any kind of project.
- Assist in the development of formal technical sales proposals and present and differentiate product offerings at a technical level from the competition.
- Keep up to date with new company products as well as industry/competitor trends.
- Attending conferences, lectures, seminars, and workshops to improve your skills and knowledge.
- Conduct market research and obtain feedback from clients to improve existing products.
- Write reports and liaison with the production team regarding issues, foreseeable problems, and effective solutions.
- Simplify technical terms during product demonstrations and post-sales customer support.
- Maintain strong professional relationships with existing clients and meet new clients to expand sales territories.
- Take on additional responsibilities as needed to support team goals and project milestones.
Benefits
- Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial Wellness programs including complimentary Certified Financial Planner sessions
- Recognition programs that celebrate individual and team wins
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
