Field Product Manager

TechSee•New York, NY

31d

About The Position

About TechSee: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity: We’re looking for a Field Product Manager to represent our products where it matters most, in front of customers, prospects, partners, and analysts. This is not a traditional, desk-based product role. You will be the voice of product in the field and the voice of the field back to product. You will work at the intersection of Product, Sales, and Marketing, helping translate complex capabilities into clear, compelling value. You will shape how we present, position, and evolve our solutions based on real-world conversations and feedback. If you thrive in customer-facing environments, enjoy telling product stories, and can confidently support high-stakes sales conversations, this role is for you.

Requirements

5+ years in Product Management, Product Marketing, or Pre-Sales roles
Strong experience in customer-facing roles, especially in enterprise environments
Proven track record supporting sales cycles and delivering impactful value
Exceptional communication and storytelling skills
Strong pre-sales and solutioning capabilities
Customer-first, outcome-driven thinking
High ownership and accountability in fast-paced environments

Nice To Haves

Experience in AI, SaaS, CX, Field Service, or Contact Center technologies
Background working with enterprise platforms (e.g., Salesforce, ServiceNow, NICE, Genesys)
Experience working with or presenting to industry analysts

Responsibilities

Represent Product in the Field
Act as the product expert in customer, prospect, and analyst meetings
Lead and support strategic sales conversations, workshops, and executive briefings
Deliver compelling product demos that clearly communicate value and differentiation
Drive Pre-Sales Excellence
Partner closely with Sales to support complex deals and key accounts
Help shape solution narratives tailored to customer needs and industry context
Translate product capabilities into real-world use cases and outcomes
Bridge Product and Go-To-Market Teams
Educate Sales and Marketing teams on product capabilities, positioning, and messaging
Develop and refine demo environments, storytelling frameworks, and field enablement materials
Ensure consistent, high-quality product representation across all customer touchpoints
Bring the Voice of the Market Back to Product
Capture insights from customers, prospects, and analysts
Identify gaps, opportunities, and emerging trends
Influence product roadmap and prioritization with real-world feedback

Benefits

Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy.
A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning.
Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience.
Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity.
Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported.

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