Field Ops Technician

Empire Access • Odessa, NY

44d • $20 - $24 • Onsite

About The Position

As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Requirements

• Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
• Excellent communication and interpersonal skills for effective customer interaction.
• Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
• Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
• Collaborative mindset to work effectively with other technicians and support teams.
• Willingness to work flexible hours and respond to emergency repair situations.
• Valid driver's license with a clean driving record.
• Must be willing to travel as needed to meet customer needs.
• May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
• 1-3 years of experience in telecommunications or technology related field.

Nice To Haves

• Technical certification or associate degree preferred.
• Experience in customer service support role

Responsibilities

• Install and set up telephone, internet, and fiber optic services at customer locations.
• Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
• Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
• Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
• Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree