GLOBAL OPS - Field Operations Specialist - Long Island & Queens
About The Position
The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions. This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations. The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally. This role is structured as a developmental pathway into formal field management leadership.
Requirements
- Minimum 5 years of private security or related operational experience
- Valid NYS Security Guard License (required)
- Valid NYS Armed Guard License (required for Armed role)
- Strong understanding of field security operations
- Ability to travel between multiple NYS locations
- Professional communication skills (verbal and written)
- Ability to remain calm under pressure
- Strong situational awareness and decision-making ability
- Ability to stand and walk for extended periods
- Flexibility for evenings, weekends, and emergency coverage
- Ability to respond to urgent operational needs
Responsibilities
- Regional Shift Coverage & Workforce Stabilization
- Provide on-site coverage in response to call-outs, absences, and urgent staffing needs
- Float between multiple client locations within assigned region
- Maintain operational continuity during scheduling gaps
- Support staffing stabilization efforts during peak operational periods
- Site Familiarization & Operational Readiness
- Develop working knowledge of all assigned sites, including post orders and client expectations
- Conduct regular site visits and walkthroughs
- Perform perimeter checks and site checks
- Identify operational inconsistencies and escalate appropriately
- Incident Response & Escalation Support
- Respond to urgent field incidents in coordination with Company Management
- Support proper incident documentation and reporting
- Maintain composure and professionalism during high-pressure situations
- Reinforce escalation protocols and operational standards
- Quality Assurance & Standards Enforcement
- Reinforce company protocols and professional conduct standards
- Support onboarding shadowing for new agents
- Provide real-time feedback to Managers regarding operational trends
- Model accountability, punctuality, and field professionalism
Benefits
- Work within a structured and disciplined field management model
- Competitive compensation aligned with responsibility
- Clear advancement pathway
- Exposure to diverse operational environments
- Opportunity to contribute meaningfully to field stabilization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
