GLOBAL OPS - Scheduling & Operations Specialist
About The Position
The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations. This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership. This is an operational command-support role.
Requirements
- 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
- Strong organizational and multitasking skills
- Ability to make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong attention to detail
- Proficiency in Microsoft Office (Excel required)
Nice To Haves
- Experience in private security, logistics, dispatch, or workforce management preferred
Responsibilities
- Workforce Scheduling & Coordination
- Real-Time Attendance Monitoring
- Security Operations Center (SOC) Responsibilities
- Escalation & Incident Coordination
- Reporting & Documentation
- Assign daily and weekly shifts based on availability, qualifications, and operational needs
- Maintain optimal staffing levels while managing overtime exposure
- Communicate schedule updates clearly and promptly
- Make real-time adjustments to staffing plans as conditions change
- Track employee attendance and punctuality
- Monitor shift check-ins and verify coverage status
- Identify no-shows or late arrivals immediately
- Coordinate rapid response coverage for call-outs
- Verify visitor access requests in accordance with site protocols
- Grant or deny entry authorization based on established procedures
- Coordinate verification of mail and package inspections when required
- Issue real-time operational updates to field teams and management
- Maintain accurate logs of access decisions, attendance records, and escalations
- Monitor internal systems to ensure continuous operational visibility
- Serve as first point of contact for operational disruptions
- Escalate issues to Company Management when appropriate
- Document incidents and unusual occurrences accurately
- Maintain calm, professional communication during time-sensitive situations
- Maintain detailed scheduling and attendance records
- Generate shift coverage reports
- Track trends in absenteeism and coverage gaps
- Support operational data tracking and improvement initiatives
Benefits
- Competitive compensation aligned with NYC market
- Structured weekly schedule
- Clear role boundaries
- Defined growth pathway
- Opportunity to work at the operational core of a growing security organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
