Field Operations Representative - Builder's Wholesale Interiors
About The Position
The Field Operations Rep oversees the daily operations of the Specialties Installations, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Installers and collaborating with the Branch Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.
Requirements
- Minimum of 5 years of experience in operations, preferably within the Specialties division or a similar industry
- Proven leadership skills with a focus on team development and operational excellence
- Strong communication, organizational, and problem-solving abilities.
- Proficient in SupplyPro and other project management software
- Valid driver’s license and ability to travel extensively within assigned territory
Responsibilities
- Primary contact for installation teams and will have direct contact with customers to problem solve through site issues.
- Build and maintain strong relationships with builders to address concerns and drive satisfaction
- Conduct regular job site audits to verify reported progress and resolve issues promptly
- Uphold company safety policies and address safety concerns or incidents promptly
- Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships
- Perform punch work to correct any installation defects
- Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality
- Communicate field concerns, including scheduling challenges and system updates, to the office for resolution
- Regular and reliable attendance
- Work effectively in a team environment
- Must be able to work under pressure
- Respect and uphold standards of confidentiality and professionalism within the workplace
- Monitoring team performance and implementing corrective actions when necessary
Benefits
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
