ATE - Field Operations Manager

Crash Champions•Miami, FL

16d•$85,000 - $110,000

About The Position

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Requirements

5+ Years of automotive experience with 2+ Years of managing a high-performance team
Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)
Exceptional communication skills, both verbal and written
Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.
The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)
Ability to solve problems by identifying root causes and researching or testing solutions
Independent judgment to handle issues as they arise
Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
Ability to prioritize and manage workload to reach personal, team, and company goals
Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
Must show discretion when handling customer, employee, or other confidential information
Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
Overnight travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required
A safe driving record and a valid Driver’s License required

Nice To Haves

Preference given to those that have prior OEM Automotive Software and ADAS calibration experience

Responsibilities

Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
Approving and managing all expense and payroll/PTO requests, reports, and submissions
Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
Develop, foster, and sustain relationships with existing customers
Working with business partners to build trust and increase production
Assist ATE – Director of Operations in certifying calibration areas
Work with Dispatch to continuously improve routes and work assignments
Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
Miscellaneous duties as assigned