ATE - Dispatcher

Automotive Technology Experts•Westmont, IL

3d•$22 - $26

About The Position

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Requirements

High School diploma or GED
Prior experience as a dispatcher or relevant position
Proficient in Microsoft Office 365 and general computer skills, including experience with dispatching software or similar tools
Excellent customer service skills
Strong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team members
Strong problem-solving capabilities
Ability to multi-task and stay organized by constantly prioritizing jobs or tasks
Knowledge of ADAS technology and calibration processes is desirable but not required; willingness to learn and stay updated on industry advancements is essential
Must be able to hear on a telephone at times with others speaking
Must be able to work/sit for longs periods of time

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Receive incoming requests for ADAS calibration services and gather relevant information from customers
Use field technician availability, skills, and proximity to customers to schedule jobs to be performed within 24 hours (if not same day)
Communicate with technicians regarding their assignments, providing necessary information, directions, and any updates or changes
Monitor the progress of ongoing calibration jobs and maintain regular communication with technicians to ensure timely completion
Handle customer inquiries and concerns by providing exceptional customer service and resolving issues
Maintain accurate records in dispatching system
Collaborate with the operations team to optimize scheduling efficiency and make necessary adjustments to meet changing demands
Continuously monitor and track dispatching performance, providing feedback and identifying areas for improvement
Miscellaneous duties as assigned