Field Operations Manager

CS Contract Solutions•Greeneville, TN

22d•$90,000 - $110,000

About The Position

The Field Operations Manager's responsibilities are to manage technicians in North Carolina and Tennessee market, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. The Field Operations Manager will develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.

Requirements

2+ years of experience managing teams within a telecom technical environment.
2+ years of experience with installation, maintenance, and repair of POTS and HSI.
2+ years of experience with Excel, email, and legacy systems.
Able to fulfill Duty Management work, scheduled on a rotation basis and pager duty will be required.
Able to work varying tours and hours including possible mandatory overtime and holidays.
Ability to prioritize multiple projects and perform under pressure.
Ability to negotiate timeframes for completion and meet critical deadlines.
Willing and able to work with other coworkers to complete job assignments.

Responsibilities

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
You will serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the process of daily operations.
This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Will be responsible for leading a team of technicians who meet attendance and performance standards.
Will represent CS and Brightspeed with customers and governmental agencies.
Celebrates successes, appropriately uses rewards and recognition.
Motivates team for continuous improvement and achievement of maximum performance.
Other duties as assigned