Field Operations Engineer, Internet Services

Encore Global•Schiller Park, IL

About The Position

This position is responsible for Sales and Operational Support for the Internet Service components for network deliverables of events, which occur within all of the divisions of Encore. A Field Operations Engineer works closely with all Managed and Connection Service locations to deliver professional network services for guests attending meetings as well as build and maintain relationships with our venue partners. This position reports to the Director of Field Operations.

Requirements

Bachelor of Science degree in Computer Science or commensurate experience
Minimum 3 years Event IT experience including 1 year in hospitality setting
Encompass all skills at the C3 & C2 Level. Within 6 months, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role
Knowledge of Networking and Wireless Design
Knowledge of Capabilities and Limitations of Networking Equipment
Technical Sales experience
Strong verbal and written communication skills
Ability to manage and organize time and projects successfully
Highly proficient in Microsoft Office suite
Self-motivated with the ability to work independently

Nice To Haves

Cisco Certified Network Associate or equivalent preferred

Responsibilities

Drive sales of internet services to clients by maintaining regular contact with network service locations.
Work with the local teams to reinforce sales and pricing strategies based upon Encore best practices.
Participate in client calls relating to meeting space network services, interpret client need, recommend the appropriate technical solutions and suggest potential up-sells.
Maintain relationships with key customers with intensive network service needs, recommending locations for future events and keeping track of clients.
Work with executing location as well as Meeting Organizers to plan and design the appropriate technical solution for an event that is suitable for proper deliverables to achieve meeting execution success.
Define network requirements and communicate them to the Encore Network Operations Center or 3rd party provider for execution.
Coordinate all necessary hardware and staffing required for successful execution.
This position will be required to travel to the executing site to support event execution.
Develop and maintain relationships with property Directors and other field operations employees at Encore network service locations, instilling confidence in the company’s network service solutions.
Act as the first point of contact for all network service best practices from the field, providing the answer where appropriate and escalating where necessary.
Act as mentor to staff of hotels with new network service contracts, throughout the installation process.
Under general supervision, guide the team through in person training sessions and published training material in advance of the physical installation.
Closely support sites in the initial few months of service to solidify local knowledge.
Contribute to the continuous improvement of field teams expertize in professional deliverables.