Field Office Technician

ASM Research

1d

About The Position

The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. This role conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies while serving as a liaison between field operations and headquarters.

Requirements

• Bachelor's degree in IT, Computer Science, or related field
• 4+ years of experience in IT and/or field/user support
• Strong technical knowledge of hardware, software, and networking
• Experience with IT equipment setup, maintenance, and troubleshooting
• Proficiency with remote support tools and ticketing systems
• Excellent problem-solving and analytical abilities
• Strong communication and interpersonal skills
• Willingness to travel to field offices as needed
• IT Infrastructure Support & Troubleshooting
• Field Service Delivery
• Hardware & Software Support
• Network Performance Analysis
• End-User Support & Training

Nice To Haves

• CompTIA A+ certification
• Microsoft Certified: Modern Desktop Administrator
• USACE IT environment familiarity
• Remote support tools expertise
• Conference room AV system support

Responsibilities

• Provide on-site technical support at CASTLE-NET field offices
• Conduct IT infrastructure and end-user device wellness checks
• Perform network performance evaluations and diagnostics
• Support and troubleshoot field office equipment and systems
• Ensure compliance with USACE IT policies and security requirements
• Assist with IT equipment disposal and lifecycle management
• Train field personnel on IT systems and best practices
• Provide on-site liaison between field operations and headquarters IT

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level