Field Merchandising Trainer

Excell Marketing LC•West Hartford, CT

About The Position

The Field Merchandising Trainer plays a critical role in supporting Excell Brand’s retail locations by delivering high-quality training, hands-on merchandising, and critical administrative tasks to make their district and region successful. This full-time position is responsible for enhancing field performance, maintaining operational consistency, and ensuring exceptional service standards.

Requirements

Comfort using a tablet or phone for reporting, surveys, and documentation.
Skilled communicator who is passionate about developing others, thrive in dynamic field settings
Highly organized with a strong commitment to process standards and quality service.
Travel within the district and region may be needed up to 2-3 times monthly, depending on business needs.
Experience as a retail account merchandiser or equivalent field merchandising role.
Experience conducting training or developing others.
Strong communication and training abilities.
Strong organizational, planning, and administrative capabilities.
Ability to lift up to 35 lbs., with team lifts up to 50 lbs. as needed.
Ability to travel throughout assigned area with schedule flexibility.
High level of professionalism, reliability, and relationship‑building skills.

Responsibilities

Train and onboard full time and part time Retail Account Merchandisers (RAMs) and Crossmark representatives.
Deliver new hire training, process updates, and refresher sessions.
Conduct 45‑day and 90‑day follow‑up visits to ensure training adoption and compliance to standards and policies.
Act as a training resource for major metro hubs and high‑priority markets.
Reinforce process adoption through coaching, evaluation, and structured follow‑ups.
Support HR and Process Team with curriculum feedback, training standards, and compliance.
Execute all standard merchandising tasks including:
Unpacking cartons and stocking retailers’ shelves
Resetting and maintaining displays
Following planograms accurately
Ensuring all products are properly labeled and merchandised
Maintaining clean, organized presentation standards
Conduct store audits, identify execution gaps, and implement in‑store fixes, including support following Crossmark service misses
Fill merchandising coverage gaps due to sick time, vacation, or turnover.
Support store openings, seasonal peaks, or special project pushes.
Audit, report and ensure critical processes are complete and accurate such as area reports (backroom inventory), store refusals, visit data, service quality metrics and 3rd party merchandising audits.
Support and assist with visit scheduling by helping to align store needs and district planning.
Conduct audits for process and training compliance.
Identify procedural gaps, communicate them to the Process Team, and assist with corrective action follow‑through.
Assist District Managers with day‑to‑day operational tasks and resolution of field‑level issues.