Field Installation Dispatcher

Anova • Blair, NE

4d

About The Position

We are seeking a Field Installation Dispatcher to be the front line of communication and coordination for Anova’s installation staff. Make a measurable and mission-critical impact.
Bring your unique talents and experience to a leading company in Industrial IoT (IIoT) solutions. Grow your passion into a rewarding profession by joining a dynamic and expanding organization. You’ll play a vital role that supports your success and helps drive safe, efficient, and reliable operations across industries worldwide. Anova offers opportunities that empower you to:

Innovate with cutting-edge IIoT technology
Be part of a global, mission-driven team
Grow your skills through hands-on experience and development
Make a measurable impact across industries worldwide

Join us as a Field Installation Dispatcher on the Installations team, and help shape the future of safer, more efficient, and more reliable operations across the globe. Start your journey with Anova today.

Requirements

• High School diploma or equivalent
• Proficiency with computer applications, including Microsoft Office (Excel)
• A keen eye for detail, an innate drive to improve the 'status quo,' and an approach to problem-solving that is both methodical and innovative — when something goes wrong, you don’t panic; you embrace the need to think outside the box and solve and resolve problems on your own
• Proficiency with computer applications, including Microsoft Office — Excel basics are a must; intermediate skills (VLOOKUP, IF, CONCATENATE, etc.) are a plus!
• Ability to perform typical office tasks, including sitting or standing for extended periods, using a computer, communicating effectively, and occasionally lifting light items

Responsibilities

• Coordinate, dispatch, and monitor all aspects of the Field Installation process per the Installation Agreements and with the guidance of the Team Lead.
• Collaborate for success, engaging and partnering at all levels of the organization and across global, cross-functional teams to facilitate the implementation of IIoT products that deliver robust and reliable technical solutions to remotely monitor and manage Industrial assets.
• Drive growth and transformation, enabling mission-critical improvements and innovation in efficiency, profitability, service, and safety and ensuring quality product/service with a sense of urgency to meet deadlines and exceed expectations.
• Work smart and with an elevated level of professionalism to create a positive and helpful customer experience, providing the first line of communication and support for our growing team of Field Technicians, and handling the resolution/escalation of issues as needed.
• Accurately track and document Customer Information & Contracts, Contractor Inventory & Invoices, Product Installation/Project Statuses, and all other relevant details in Microsoft Excel, ensuring that the Install team’s data is complete and correct and maintaining Anova’ privacy and confidentially standards.
• Pull daily reports and perform Data Analysis, delivering daily job progress updates to customers and working cross-functionally with various internal teams and departments (Hardware Engineering, Software Development, Production, Operations, Finance, Marketing, Sales, Customer Success, etc.) to request information or status updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees