Field Implementation Engineer

Medtronic•Lafayette, CO

15d•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Field Implementation Engineer Careers that Change Lives The Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. A Day in the Life We offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up, configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US. Our customers are typically acute care hospitals, and the users of our devices are in patient care units. Our HealthCast products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. You will be part of the HealthCast Services team working on projects requiring good foundational understandings of technologies and hardware equipped with Wi-Fi, Bluetooth and other data transmission and security protocols in primarily hospital settings, including patient rooms. You will be responsible for managing IT working sessions ensuring project readiness in advance of traveling to our valued accounts. As you continue to learn our solutions and product offerings, this role is positioned as an opportunity to evolve into a lead implementation engineer position within our HealthCast Services team.

Requirements

Must possess Bachelors degree
10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologies

Nice To Haves

OEM experience as a Field Service Engineer, Philips, GE, Nihon Koden, Drager
A problem solving mindset
Experience scripting
Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience
Networking experience including set up and configuration of Routers, Switches, VLANs, Subnets, Firewalls, general network troubleshooting skills
Sound background with Microsoft products including Windows OS (Windows 10&11), Server 2016, 2019 & 2022. SQL Server 2016, 2019, 2022
Experience with using Active Directory for authentication and authorization
Experience with virtualization technologies and cloud including VMWare and Azure
Wi-Fi Experience, including 802.11 standards and certificates
Desktop support of hardware & device imaging
Security experience including and understanding of encryption protocols

Responsibilities

Lead Field Implementation efforts including significant travel to hospitals across the US
Perform hands-on installation work at customer locations for all AC&M product offerings
Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings
Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies
Effective communication both verbally and in written form,
Conduct on-site IT trainings to hospital staff on our products
Provide guidance to customers on how best to configure their environment for our products
Ensure installation work that meets highest quality and customer services standards
Create/maintain installation documentation
Provide “Level 2” technical support for all HealthCast products
Must be available for after-hours or weekend support if emergency customer situations occur
Provide technical input for our Sales Directors and Sales Engineers
Develop and deploy hardware and software tools that optimize field installations and configurations
Provide feedback to R&D on how to make products easier to deploy and support in the field
Flexibility to travel to customer locations with minimal notice when needed

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)