Implementation Engineer

i3 Verticals•Nashville, TN

4d•Remote

About The Position

Reviews contracts for understanding and adherence to the scope of work Consults with and partners with internal and external stakeholders to understand client’s business processes Report project/workstream statuses/risks to Project Managers Sets up and conducts product overview and solution demonstrations Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements Installs databases and software and configures the solution to meet the client’s needs Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications Trains and/or assists with client/end-user training Provides client support during testing, go live and post go live Triage, debugs and resolves defects Migrates solution to production and performs post-production review Reviews client requests for enhancements and engages with the needed departments for scoping and contracting Works with Support to transition client solutions to the maintenance phase Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues Facilitates internal and external meetings Maintains positive relationships with both internal and external partners Creates system or implementation process documentation for internal and external stakeholders Provides technical guidance and knowledge transfer to technical client and project team members Develops and improves project and internal documentation and processes

Requirements

Associate degree in accounting related field or 2+ years of software/IT client service experience
Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
Excellent communication skills with ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

Nice To Haves

2+ years’ experience in a software training and implementation environment
2+ years' experience with financials/accounting
Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy

Responsibilities

Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand client’s business processes
Report project/workstream statuses/risks to Project Managers
Sets up and conducts product overview and solution demonstrations
Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
Installs databases and software and configures the solution to meet the client’s needs
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go live and post go live
Triage, debugs and resolves defects
Migrates solution to production and performs post-production review
Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition client solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings
Maintains positive relationships with both internal and external partners
Creates system or implementation process documentation for internal and external stakeholders
Provides technical guidance and knowledge transfer to technical client and project team members
Develops and improves project and internal documentation and processes