Field Franchise Partner Consultant (copy)

Crumbl•Orlando, FL

31d•Onsite

About The Position

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence. This role will support Crumbl stores and Franchise owners throughout Central and Northern FL It will require travel between these stores.

Requirements

Bachelorâs degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience
Proven track record of running a successful business
Strong financial literacy skills
Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language)
Proficient in Microsoft Office and Google Workspace
Strong emotional intelligence
Ability to conduct crucial conversations
Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting
Ability to work in a fast paced environment with little to no supervision
Basic Knowledge of food safety practices
Valid U.S. Driverâs License
Access to reliable transportation

Nice To Haves

Previous consulting or coaching experience
Previous multi-unit management experience
Previous business financial experience
Advanced knowledge of food safety practices
Masters degree in business related field

Responsibilities

Trusted Advisor to Franchise Partner:
Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication
Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions
Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region
Use Franchise Partner leadership training to promote a positive Crew culture
Document every interaction with Franchise Partners
Address franchise partner engagement by escalating feedback and documenting results
Consult on Business Success and Profitability:
Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.
Work with Franchise Partners to create short and long-term business goals
Review profit and loss statements to identify profit goals and opportunities
Frequently perform root-cause analyses and provide recommendations for business growth
Conduct local market research to aid in increasing sales through marketing initiatives and community involvement
Develop marketing strategies based on market research and Franchise Partner interest
Support Operational Excellence:
Develop a thorough understanding of Crumblâs operational KPIs and the why behind them including policies and procedures
Educate and offer strategic advice on the 3 Câs of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)
Seek every opportunity to encourage operational excellence
Applaud operational excellence with awards and recognition
Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.