Field Experience Associate

LAGOS•Philadelphia, PA

29d

About The Position

As Field Experience Associate, you serve as a key operational partner supporting the effectiveness of the Designated Sales Associate (DSA) Program and the administration of field-based incentive initiatives. You ensure accurate, timely, and compliant execution of program processes while providing high-quality support to wholesale brand management and field teams. This includes the full lifecycle management of DSA assignments, overseeing incentive data and workflows, and driving clear, communication, documentation, and reporting that enhances field productivity and trust.

Requirements

Degree in marketing, communications, public relations, or a related field,
Prior experience in sales operations, field operations, compensation administration, revenue operations, or a related analytical role.
Strong analytical and data management skills, including proficiency with Excel and comfort working with large datasets.
Experience with CRM tools, including understanding of sales hierarchies and role assignments.
Familiarity with incentive compensation systems or similar workflow/crediting tools.
Exceptional attention to detail with the ability to manage recurring processes, deadlines, and data-quality checks.
Clear, concise communication skills with the ability to explain complex rules and processes to field teams and cross-functional partners.
Strong organizational skills and the ability to manage multiple priorities in fast-paced environments.
Problem-solving mindset, with experience identifying root causes and implementing process improvements.

Responsibilities

Own the DSA lifecycle: nomination, onboarding, assignment changes, performance validation, offboarding/rotation.
Standardize eligibility criteria and role definitions; maintain the DSA roster, capacity models, and coverage rules by territory, segment, or channel.
Publish program playbooks and service level agreements (e.g. response time for requests, seasonal timelines, exception handling).
Manage intake & approvals for DSA designations, changes, and exceptions in partnership with wholesale brand management leadership.
Monitor field adoption & impact (productivity, quota coverage) and recommend improvements.
Translate plan designs into operational rules (crediting logic, eligibility flags, accelerators, spiffs, caps/floors).
Run monthly/quarterly incentive cycles: data pulls, crediting, calculations, QA approvals, payout files, and payroll coordination.
Oversee dispute management: intake, triage, root-cause analysis, resolution SLAs, and trend reporting.
Ensure compliance with plan documents, local labor requirements, and internal controls; maintain audit-ready records.
Own dashboards and scorecards (e.g. DSA coverage vs. plan, incentive cost-of-sale, ROI).
Deliver actionable insights on DSA productivity and incentive effectiveness, including A?B test or pilots.
Conduct periodic health checks (data quality, plan rules leakage).
Build standardized reporting packs for wholesale brand management leadership and executive reviews.
Be the field’s point of contact for DSA program and incentive questions; providing guidance and support.
Run enablement sessions (live/async) for managers and DSAs on rules, timelines, and tools.
Facilitate cross-functional governance with revenue, operations, finance, technology, and human resources; drive aligned decisions.
Maintain source of truth documentation; plan docs, process maps, SOPs, control matrices, and RACI.
Drive policy adherence: eligibility, exception criteria, retro changes, clawbacks, and approvals.
Prepare for audits (internal/external) and ensure evidence trails for key controls and data changes.
Administer core systems supporting the program.
Define and validate data feeds and mapping.
Troubleshoot issues and coordinate with technology, wholesale brand management, and operations for enhancements, UAT, and releases.
Collect feedback and run retros after each incentive cycle or program milestone.
Simplify processes with automation, templates, and self-service resources.
Pilot and scale new incentive mechanics or DSA support motions; track ROI and adoption.